SIREN24 UNDER TREE APPLE HEALTHCARE PRIVATE LIMITED
PRIVACY POLICY
0. RETURNS
Your privacy matters to Siren24 unit of Tree Apple Healthcare Private Limited (as a Company, we are the society of critical care emergency medicine or we are). This Privacy Policy explains how we collect, process, use, transfer and protect information about you. It also tells you how you can access and update your information and make certain choices about how we use your information.
This privacy policy applies to both "online" (for example, web services and mobile services, including any websites that we operate, such as www.siren24.in or a mobile application, but which are accessed and/or used through personal computers, mobile devices or otherwise). ) and “offline” (for example, collecting data by mail, telephone or in-person) activities owned, operated, provided or provided by the Company. Our “online” and “offline” activities in connection with the provision of transportation services through a network of third-party ambulance service providers (ASPs) and/or drivers are collectively referred to as “Services”. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; or (ii) available through the Services.
BY CLICKING THE DONE BUTTON WHEN SIGNING WITH US, YOU AGREE CATEGORALLY TO OUR TERMS AND CONDITIONS OF THE CUSTOMER AND THE TERMS OF THIS PRIVACY POLICY. YOU ARE RECOMMENDED TO CAREFULLY USE THE CONTENT OF OUR PRIVACY POLICY STATED HERE. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU ARE PROHIBITED FROM ACCESSING OUR SERVICES / MOBILE APPLICATION. THIS PRIVACY POLICY IS INCLUDED IN CUSTOMER TERMS.
1. DEFINITIONS
Unless otherwise provided in this Privacy Policy, capitalized terms in the Privacy Policy have the meanings below and defined in the Terms:
• “Shared Services” has the meaning assigned to the term in clause 7 (c) of this document.
• “Device” means a computer, mobile device, or other device used to access the Services.
• “Device ID” means the IP address or other unique identifiers of the Device.
• “Mobile Application” means the Siren24 application provided by us on a Device to access the Services.
• “Information about mobile devices” has the meaning ascribed to the term in paragraph 2 (d) (ii) of this document.
• "Promotion" means any competition and other offers offered by us.
• “Protected Information” means those categories of information that can reasonably be used to personally identify you, including your name, email address, and mobile phone number.
• "TPSP" means Third Party Service Provider.
• “Usage Information” has the meaning assigned to the term in clause 3 of this document.
2. WHAT INFORMATION DO WE COLLECT?
INFORMATION YOU PROVIDE TO US
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact forms with us, or when you otherwise interact with us. When you register to use the Services, you create a user profile. We will ask you to provide only such Protected Information that is intended for lawful purposes in connection with our Services and must be collected by us for this purpose.
Current data fields that can be requested:
Name
Telephone number
Address
Postcode
Password
3. INFORMATION WE COLLECT WHEN YOU ACCESS AND USE OUR SERVICES.
In addition to any Protected Information or other information that you choose to provide to us, we and our TPSP may use various technologies that automatically (or passively) collect/store certain information whenever you visit or interact with the Services ("Information on use "). This Usage Information may include the browser you are using, the URL that directed you to our Services, all areas in our Services that you visit and the time of day, and other information. We also collect your Device ID for your device. A Device ID is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device ID.
In the case of booking through a call center, Siren24 can record calls for quality improvement and training purposes.
In addition, tracking information is collected when you navigate our Services, including but not limited to geographic regions. During the trip, the driver's mobile phone will send your GPS coordinates to our servers.
Usage information: can be collected using cookies. If you do not want the information to be collected by cookies, your browser allows you to decline or accept the use of cookies. Cookies can be disabled or controlled by setting preferences on your web browser or on your device. If you choose to disable cookies or flash cookies on your device, some features of the Services may not work as expected or may not be able to customize the delivery of information to you. The company has no control over the use of cookies (or information received) by third parties, and the use of third-party cookies is not governed by our Privacy Policy.
In addition, you must provide us with information about the purpose/intent of accessing our Services. On our mobile app and website, we provide options for Advanced Life Support (“ALS”), Basic Life Support (“BLS”), Patient Transport, and Morgue. You choose the most suitable option from our mobile application and/or website depending on your needs.
4. INFORMATION PROVIDED ABOUT YOU BY THIRD PARTIES
We may from time to time supplement the information we collect about you through our website, mobile app or services with external records from third parties.
5. INFORMATION COLLECTED BY MOBILE APPLICATIONS
1> Your preferred language and country of the site (if applicable)
2> Make and model of your mobile device
3> Your mobile operating system
4> Type of mobile internet browsers you use
5> Your location
Our services are mainly provided through a mobile application. We may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals, which are collected periodically to facilitate the provision of software updates, product support, and other services to you. (if any) associated with such Mobile Applications.
When you use any of our mobile applications, the mobile application may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information") in addition to device information, including but not limited to
Information about how you interact with the Mobile Application and any of our websites that the Mobile Application links to, for example, how many times you use a certain part of the Mobile Application within a certain period of time, how much time do you spend using the Mobile Application, how often you use the Mobile Application, the actions you take in the Mobile Application, and how you interact with the Mobile Application
Information that allows us to personalize the services and content available through the mobile application. The Siren24 mobile application allows you to choose the purpose/intent of using our Services. You can choose the ambulance you need depending on the state of your emergency care. The Siren24 mobile app provides 4 options to choose from - Advance Life Support (“ALS”), Basic Life Support (“BLS”), Patient Transportation, and Mortuary. The same can be selected in the Mobile application.
We do not collect sensitive medical/personal information that may be required to protect us under applicable law. However, we may ask you to provide relevant health information that you may need an ambulance to obtain to better serve you. As mentioned above, the provision of relevant health information is optional. Therefore, you are not advised to share such sensitive medical/personal information in Our application/website / mobile application, or with any ambulance service provider or drivers of such vehicles. You understand the consequences and assume full responsibility in the event of leakage/provision of such confidential medical/personal information. Siren24 is in no way responsible for providing such information.
We understand that subject to several Applicable Laws, the identity of any patient may be protected and should not be disclosed. Since we collect/store your personal information in accordance with this Privacy Policy, we will comply with any such Applicable Laws to the extent possible. However, we are in no way responsible for any personal information that may have been stored during transmission to a third-party service provider. There may also be a possibility that the person booking the Ambulance through Siren24 may not be the person using the service, in such cases Siren24 unit of Tree Apple HealthCare Private Limited is not responsible for the misuse or disclosure of any confidential information within the company or through ASP / TPSP.
6. USE OF COLLECTED INFORMATION
Our primary goal in collecting your information is to provide you with enhanced experiences when using the Services. We use your information to closely monitor which features of the Services are used the most so that you can view your travel history, rate trips, and determine which features we need to focus on for improvement, including usage patterns and geographic locations in order to determine if where we should offer or focus services, functions and/or resources.
Based on the Protected Information you provide to us when registering an account, we will send you a welcome email to verify your username and password.
We use the information collected from our mobile app so that we can provide you with the correct version of the app based on your device type, for troubleshooting purposes and, in some cases, for marketing purposes.
We use your IP address to diagnose problems with our computer server and to administer our websites. Your IP address is used to identify you but does not contain personal information about you.
On the rare occasion that this is necessary, we will send you ads that are solely related to the service. For example, if our Services are temporarily suspended for maintenance, we may send you an email. If you do not want to receive them, you have the option to deactivate your account.
We may use the information we collect from you to prevent, detect and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile App, and to investigate fraud, chargebacks or other issues.
We share some of your protected information (such as your name, pick-up address, contact number) to the driver who accepts your transfer request so that the driver can contact you and find you. ASPs can also access your protected information, including your geographic location. We provide your choice of ambulance type and preferred travel time (which may include immediate travel or specified travel times later) that you select from our ASP mobile app / website to provide you with the most beneficial option.
• We use this geographic location information for a variety of purposes, including so that you can see drivers in your area who are close to your location so that you can specify a pick up location so that drivers can identify pickup. location to send you promotions and offers, and to allow you (if you choose any features we may provide) to share this information with others.
In addition, we may use your Protected Information or usage information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive, including to send you electronic newsletters or to provide you with special offers or promotional materials on our behalf or third parties; (2) to enable you to participate in various features of the Service, such as online or mobile ticket raffles, contests or other promotions; (3) to contact you about your use of the Services and, at our discretion, changes to the Services and/or the policies of the Services; (4) for internal business purposes; (5) to be included in our data analytics; and (6) for the purposes specified at the time you provided the information, or in other cases specified in this Privacy Policy.
We may use the information we collect from you for targeted advertising. This involves the use of information collected on the Internet or when viewed on mobile devices, such as the pages they have visited or searches performed. This information is then used to select which advertisements to show to a particular person on websites other than our website (s). The information collected is only associated with an anonymous cookie identifier (alphanumeric number); it does not include any information that may be associated with a specific person, such as their name, address, or credit card number.
7. HOW AND WHEN WE DISCLOSE INFORMATION TO THIRD PARTIES
We do not sell, transfer, rent, or exchange information collected about you, except as specified in this Privacy Policy or when you provide information. The following are situations where information can be transferred:
(a) IF YOU AGREE TO OBTAIN INFORMATION FROM THIRD PARTIES.
You may be given the opportunity to receive information and/or marketing offers directly from third parties. If you consent to the transfer of your Protected Information, your Protected Information will be transferred to such third parties, and all information you disclose will be governed by the privacy policies and practices of such third parties. Siren24 is not responsible for the privacy policies and practices of such third parties, and therefore you should familiarize yourself with the privacy policies and practices of such third parties before agreeing to receive such information from them. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.
(b) SHARED SERVICES.
Certain aspects of the Services may be provided to you with third parties ("Shared Services"), such as sponsors and charities, and may require you to disclose Protected Information to them. Such joint services will identify the third party. If you choose to register for products and/or services through the Shared Services, you agree to provide your information to both the third party and us. In addition, if you log into a Shared Service with a username and password obtained through our Services, your Protected Information may be disclosed to designated third parties for that Shared Service and will be governed by their published privacy policies.
(c) COMPETITIONS AND PROMOTIONS
We may offer Promotions through the Services, which may require registration. By participating in the Promotion, you agree to the official rules governing this Promotion, which may have specific requirements for you, including allowing the sponsor of the Promotion to use your name, voice, and/or image in advertising or marketing related to the Promotion. If you decide to participate in the Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with the selection of the winner, the execution of prizes, and in accordance with the requirements of the law or permitted the official rules of the Promotion, for example, in the list of winners.
(d) ADMINISTRATIVE AND LEGAL BASIS
We work with the government, law enforcement, and individuals to ensure compliance with and compliance with the law. Therefore, we may access, use, store, transfer, and disclose your information (including Protected Information, IP address, device information, or geographic location data) to the government or law enforcement agencies or individuals if we reasonably believe it is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoena, government request, or legal process; (ii) to protect and/or defend the Online and Mobile Services Terms of Use or other policies applicable to any online and mobile Services, including investigating possible violations; (iii) to protect the safety, rights, property, or safety of the Company, our Services, or any third party; (iv) to protect public safety for any reason; (v) to detect, prevent or otherwise resolve fraud, security, or technical problems; and/or (vi) to prevent or terminate activities that we may consider illegal, unethical or legally significant activities.
(e) WHEN YOU SHARE INFORMATION
Protected information may be collected and transferred to third parties if there is content from a mobile application that you specifically and knowingly download, share or transmit to an email recipient, an online community, a website, or the public, such as uploaded photos, published reviews or comments, or information about you or your trip that you choose to share with others through the features that may be provided on our Services. This content uploaded, shared, or transmitted will also be governed by the privacy policies of the email, online community website, social networking site, or another platform to which you upload, share, or transmit the content.
(f) BUSINESS TRANSFER
We may share your information, including your Protected Information and Usage Information, with our parent, subsidiary, and affiliate companies for internal reasons. We also reserve the right to disclose and transfer all such information to (i) the subsequent owner, co-owner, or operator of the Services or related database; or (ii) in connection with a corporate merger, consolidation, restructuring, sale of substantially all of our membership interests and/or assets, or other corporate changes, including during any due diligence process.
8. THIRD PARTY CONTENT AND LINKS TO THIRD-PARTY SERVICES
The Services may contain content provided by a third party, and these third parties may collect website usage information and your device ID when web pages from any online or mobile services are served in your browser. In addition, when you use the Services, you may be redirected to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy policies applied by these third parties. For example, if you click on an ad banner, the click may take you from one of our websites to another. These other websites may send you their own cookies, independently collect data or request Protected Information, and may or may not have their own published privacy policies. We recommend that you mark when you leave our Services and read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.
9. SOCIAL MEDIA FUNCTIONS AND WIDGETS
Our online and mobile services may include social media features such as the Facebook Like button and widgets such as the Share button or interactive mini-programs that run on our online and mobile services. These features may collect your IP address, photo, the page you visit on our online or mobile Services and may set cookies for the feature to work properly. Social media features and widgets are hosted on a third-party server or directly on our online services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.
10. INFORMATION COLLECTED BY DRIVERS
This Privacy Policy does not apply to the use of any information about you received by the driver or the company to which he belongs while providing you with an ambulance trip booked using the Services or otherwise that is not provided by us.
11. CHANGE OF INFORMATION AND CANCELLATION OF THE ACCOUNT
(a) You are responsible for maintaining the accuracy of the information you provide to us, such as your contact information provided when registering an account. If your Protected Information changes, or if you no longer wish to use our Services, you may correct, remove inaccuracies, or change the information by making changes to our member information page or by contacting us at the email address provided on our website or at mobile application. We will use good faith efforts to make the requested changes to our then-current databases as soon as possible.
(b) You can also cancel or change the messages you choose to receive from the Services by following the instructions in the email or by logging into your user account and changing your communication settings.
(c) If, after modifying or changing information previously provided to Us, it becomes difficult for us to provide you with access to our Services due to insufficient/inaccurate information, we may, at our sole discretion, terminate your access to the Services by providing you with written notice of this at your registered email ID.
(d) If you wish to delete your account or request that we no longer use your information to provide you with services, please contact us at the email address provided on the received travel invoice. We will retain your Protected Information and Usage Information (including geographic location) for as long as your account on the Services is active and as needed to provide services to you. Even after termination of your account, we will retain your Protected Information and Usage Information (including geographic location, travel history, and transaction history) as necessary to comply with our legal and regulatory obligations, resolve disputes, complete any cancellation activities. account, investigate or prevent fraud and other inappropriate activity, enforce our agreements, and for other business reasons. After a certain period of time, your data may be anonymous and aggregated, and then maybe stored by us for as long as necessary for the effective provision of our Services, but we will only use anonymous data for analytical purposes.
12. SAFETY
The protected information and usage information we collect is stored securely in our databases and we use industry-wide, commercially reasonable security methods such as encryption, firewalls, and SSL (Secure Socket Layers) to protect your information. However, as effective as the encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you provide will not be intercepted when transmitted to us via the Internet or wirelessly, and any information that you transmit to the Company, you do at your own risk. ... We recommend that you do not share your password with anyone.
13. COMPLAINTS OFFICER Siren24 hereby designates a Siren24 Support Manager to be responsible for handling complaints in accordance with the rules established under the Information Technology Act 2000, who can be contacted at support@siren24.in. You can file any complaints you may have. this privacy policy or the use of your Protected Information or other data for him.
14. CHANGES TO PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our information practices. Any changes will be effective immediately upon posting the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the email address on your account) or through a notice on the Services prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.